Product is Easystore is Shown Twice
Gregor König
Hi,
i think there is a small bug in EasyStore in the view of Products in Productlist. In our shop some of our products are shown twice and I think others are not shown.
When does this issue occur (when all of the following criteria met)?
- I have multiple different articles, so they appear on different pages (pagination).
- The articles have the same creation timestamp.
- (possibly) The articles begin with the same word.
If I change the creation timestamp - the article is shown correctly, if I change the value back, twice again.
Thanks
Ofi Khan
Accepted AnswerPlease produce the issue and share the page link to check. On my end, I could find any such issues.
Ofi Khan
Accepted AnswerHello Gregor König,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
I could not find the relation between Article and Product List addon. If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently.
Best regards
Gregor König
Accepted AnswerDear Ofi Khan,
now our site is officially online (www.bb-et.de). I reached out the doubble product issue again. It is about the following product: OMEN 16" MULTIMEDIA -> https://bb-et.de/component/easystore/product/omen-16-multimedia-laptop-8-core-i7-10-gen,-16gb?catid=54&Itemid=204
If I open the shop site: https://bb-et.de/mietpark/technik/videotechnik the last product is this "omen 16..." If I go to page two, the first product is the same.
I noticed that a number in the link of page two is encrypted - there stands 28, but maybe should be 29? On the first page 28 products are shown.
Mabe this helps.
Gregor
Ofi Khan
Accepted AnswerI have checked the shop page. The first products of the first and second pages are different.
First page:
Second page:
Ofi Khan
Accepted AnswerI have found the issue. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.
Ofi Khan
Accepted AnswerThanks for the test site. I have asked the developer team to check the issue.
Ofi Khan
Accepted AnswerYour filter issue is solved on the test site. The problem was in the variant name. On one product, it was written in capital letters and on the other places, it was written in small letters.
We are now checking the pagination issue (second page showing the last product of the first page).
Ofi Khan
Accepted AnswerPagination issue was appearing for only 1 product: OMEN 16" Multimedia Laptop 8-Core i7 10.Gen, 16GB. I have deleted the product and created it again. Now, there is no issue. Please check the test site and take backup from it. Let me know if you need further help on the issue.
Gregor König
Accepted AnswerThanks,
I also adjusted the two things on the real page according to your instructions, and it worked. I think the duplicate display issue can occur if you duplicate products and don't adjust the creation date / time.
Gregor
Ofi Khan
Accepted AnswerYou are right. I have also found the similar issue. It looks like a bug. I will discuss it with the developer team for a solution.
Gregor König
Accepted AnswerHi,
by article I don't mean the Joomla Article - article = product. I mean always the product list & products.
please excuse the confusion
Gregor
Kevin M
Accepted AnswerWhen 1st clicking on your link it appears.
https://bb-et.de/mietpark/technik/videotechnik
Advancing to page 2 it says.
https://bb-et.de/mietpark/technik/videotechnik?start=28
Going back to page 1 it shows.
https://bb-et.de/mietpark/technik/videotechnik?start=0
But indeed the same item appears in position 28 on page 1 and as position 1 on page 2! Maybe the start=** should be 29?
Thoughts?
Ofi Khan
Accepted AnswerHello Kevin M,
Am I talking with the same guy? However, I think there is a problem. I will have to check it. The second page should start from ?start=29
Best regards