Product Images Not Shown In EasyStore Until A Variant is Picked
Stuart Clark
When I click on a product in EasyStore (example link below), the product image is not shown, instead it is blank / broken.
However, if a product variant is clicked on (colour, size etc.) then the image shows correctly.
Example: https://dilligaf.shop/shop/homeware/real-sds-xc14-mini-bluetooth-speaker-extra-bass-portable
Ofi Khan
Accepted AnswerHello Stuart Clark
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
Stuart Clark
Accepted AnswerStill not got any resolution on this!
I can see that a new product has been created on my site, which not surprisingly has the same issue - but nothing is fixed!
Stuart Clark
Accepted AnswerIs there any support for this, or do I need to ask for a full refund and use a different product?
Paul Frankowski
Accepted AnswerSomehow your Joomla adds extra "/" to file path <img src="/\images\easystore\product-53\mug.jpg" alt="DILLIGAF Mug" loading="lazy">
that's why image is not displayed. Let me think why.
Stuart Clark
Accepted AnswerI have not changed anything relating to links - this is the exact behaviour "out of the box"
Stuart Clark
Accepted AnswerCan you please tell me what you have changed?
The images now work if you click on the colour variant links, but if you click on the thumbnail in the "gallery" (underneath the main picture), those links remain broken.
Paul Frankowski
Accepted AnswerSorry, I don't know how to fix 2nd issue, it's different one. And becuase https://www.joomshaper.com/forum/question/33384
- to get developer help We have to wait till next Monday.
Stuart Clark
Accepted AnswerThis is now broken AGAIN after the update to EasyStore 1.2.0
I need a fix which IS NOT simply hard coding my base site URL. Clearly there's something else wrong that is not being investigated!!!
Paul Frankowski
Accepted AnswerI will try to ask our developer to login and recheck on YOUR site. Asked.... let's wait...
Personally I think it's somehow releated with your server settings probably, becuase we couldn't reproduce that on our 2 servers, and my private one.
Stuart Clark
Accepted AnswerIt seems clear the EasyStore path variables are mis-reading the base URL; or there's something possibly being declared by Joomla which is declaring differently on my server (Windows based) to your servers.
Regardless, a RROPER fix is needed!
Stuart Clark
Accepted AnswerYou need to code in a platform agnostic fashion. There's too many coding errors in EasyStore at the moment!
Paul Frankowski
Accepted AnswerI fixed by now, only main product image (as last time).
And our developer promise to fix all problems with paths in Windows OS in 1.2.1 update.
Paul Frankowski
Accepted AnswerBTW
Look down
Stuart Clark
Accepted AnswerPlease address https://www.joomshaper.com/forum/question/33592