Have To Login Twice And "Show Password" Not Working - Question | JoomShaper
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Have To Login Twice And "Show Password" Not Working

SG

Stefan Gros

General 7 months ago

My Users have to login twice. The first time the flields are emptied and the second time you enter your credentials login works. also the show password (eye) button doesnt work. Any ideas? (www.kepos.at)

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4 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 months ago #186508

Apolozy for the inconvenience. I have checked your site, and the issue is not caused by any JoomShaper product. It is due to the JCH Optimize component. Please configure the component properly to resolve the issue.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 months ago #186367

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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SG
Stefan Gros
Accepted Answer
7 months ago #186447

Here is the login www.kepos.at

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SG
Stefan Gros
Accepted Answer
7 months ago #186547

Thanks a lot for the Information. Will do

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