Error: Undefined upon saving in template settings area. Cannot save any changes. - Forum | JoomShaper
Staff replied Helix Framework

Error: Undefined upon saving in template settings area. Cannot save any changes.

Asked by joanne 1 year ago Last activity 1 year ago

Helix Ultimate V 2.1.1

I am recieving the same error across multiple sites and multiple browsers running helix ultimate on my PC.
"Error Undefined" pops up lower left whenever I try to save anything in the template settings area additionally at the same time the "Drafting" icon continually rotates:

Screenshot #1 Template area:
https://screenrec.com/share/O0pWLA6dU5
Screenshot #2 of the console error in chrome:
https://screenrec.com/share/aN19wXoOyu
Detailed console error:
https://screenrec.com/share/X3skLw2nmP

Thank you,

1 reply

Toufiq Senior Staff
1 year ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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