Individual product page showing a blank screen. - Forum | JoomShaper
Solved EasyStore

Individual product page showing a blank screen.

Asked by Hammond Burke 1 year ago Last activity 1 year ago

When I click a product from a collection or category page, it returns a screen that only shows the breadcrumbs and nothing else. https://signaturecollectiblesllc.com/images/product-error.jpg

Accepted answer

Marked as the solution
Atick Eashrak Shuvo Staff

Your Product Single page currently lacks any elements or design https://prnt.sc/vlzvmPNyZ5ch , which is why it appears blank. Please refer to this documentation to properly design your Single Product page https://www.joomshaper.com/documentation/easystore/sp-page-builder-integration.

Hammond Burke Asked this

This worked. Thank you!

Atick Eashrak Shuvo Staff

You're very welcome! I'm glad to hear it worked. If you need any further assistance, feel free to reach out.

4 more replies

Atick Eashrak Shuvo Staff

We sincerely apologize for the inconvenience. To help resolve the issue, could you please confirm whether the single product page has been created and designed using SP Page Builder?

For guidance, you may refer to the official documentation here: SP Page Builder Integration.

Please let us know if you need any assistance reviewing the setup.

Hammond Burke Asked this

Thank you fir the quick reaponse. I created products both ways ; one by using the Easy Store component and another by SP Page builder. Same result for both.

Atick Eashrak Shuvo Staff

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Hammond Burke Asked this

see credentials in hidden content. Thank you!

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