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Main menu problems with top menu if submenus exists

Asked by Bernhard 1 year ago Last activity 1 year ago

Hi team,

within main menu I cannot open the top menu if submenus exist. If there is only the top menu without submenus it works. But this has only started happening recently. Perhaps it has something to do with the latest Joomla update (5.3.2).

Any idea how to solve this problem.

Warm regards Bernhard

Accepted answer

Marked as the solution
Paul Frankowski Senior Staff
1 year ago · edited

I can confirm now is OK, all is clickable.

Helix Ultimate files reinstallation helped.

Bernhard Asked this
1 year ago

How can I mark it as solved. Cannot find anything how to do.

Bernhard

Ziaul Kabir Staff
1 year ago

I think you did it already.

Thanks

3 more replies

Oldest first Newest first Most helpful
Ziaul Kabir Staff
1 year ago

Hello Bernhard,

Thank you for reaching out.

Please try reinstalling the Helix Ultimate Plugin file by downloading a fresh copy and installing it again. Once done, clear both your Joomla and browser cache.

I hope this resolves the issue.

Best regards,

Paul Frankowski Senior Staff
1 year ago · edited

I also recommend:

  1. Disable Mobile [=] menu from Desktop view, it makes only confusion for older people. In Template Options > Menu

  2. Disable JCH_Optiomize compression for testing period (a hour).

  3. And Yes, download and install Helix template again.

Bernhard Asked this
1 year ago

Hi Ziaul, Paul,

problem solved. Reinstalling Helix Ultimate and it works again. JCH Optimize could no be the troublemaker. Tested it before (disabled completely, but menu problems were still there).

Thanks for your help - Bernhard

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