Staff replied Helix Framework

Helix Ultimate 1.1.3 update fails

Asked by Allen 5 years ago Last activity 5 years ago

Tried to update through Joomla update. Fails:

Failed to extract file: index.php

Downloaded Helix Ultimate 1.1.3 Template from Joomshaper. Warning:

Copy file failed

Joomla update still shows that I need to update Helix. What now?

23 replies

Rashida Rahman Staff

5 years ago

Hi there!

Sorry for the inconvenience.

Would you please give me your admin access to check the issue?

Best Regards

Allen Asked this

5 years ago · edited

Provided in Hidden Content

Paul Frankowski Senior Staff

5 years ago · edited

Indeed you have weird message during installation, but it looks that plugin & template was updated.
I checked xml files.

In Akeeba Admin Tools click "Fix permissions" from time to time, it may help.

Allen Asked this

5 years ago

I ran the Akeeba permissions fix and manually reinstalled the update. I still get the same warning:

Warning
Copy file failed

I tried updating through Joomla update, and I still get the same error:

Failed to extract file: index.php

I cleared the update cache and let it rebuild in control panel. The update notification is still there.

I went to extensions management, and it still shows shaper_helixultimate as 1.1.2 instead of 1.1.3, which is shown in Helix Ultimate itself if I open up template options.

Now what? I suspect the "Copy file failed" warning points to a culprit somehow.

Paul Frankowski Senior Staff

5 years ago

Just change in database number from 1.1.2 to 1.1.3 - as you know all files are new.

Sometimes Joomla goes crazy. I had this same with many other extensions in the past.

Allen Asked this

5 years ago

Thanks. I am not familiar with which table this is, and I don't want to guess. Please advise.

What about the file copy warning?

Allen Asked this

5 years ago

I found it in _extensions.

I changed "version":"1.1.2" to "version":"1.1.3".

I cleaned Joomal Update cache.

Joomla update no longer shows the template as needing update.

Rashida Rahman Staff

5 years ago

Glad to know that you have sorted things out, Allen:)

Allen Asked this

5 years ago · edited

Just tried to update again today from 1.3 to 1.4. The update fails with error:

Failed to extract file: index.php

I tried to manually install. Fails with warning:

Warning
Copy file failed
×
Message
Installation of the plugin was successful.

When I go to Template Options for Helix Ultimate, I see version 1.3.

Version 1.4 is not installing.

I ran Akeebe Permissions Fix and DB Optimization. Still fails.

PageBuilder pro updated with no problem, so permissions must really be okay.

Paul Frankowski Senior Staff

5 years ago

If somehow your Joomla doesn't allows you to update extensions nor templates - you have to download Helix Quickstart and manually - using FTP tool - upload helix ultimate template and plugin from it.

Allen Asked this

5 years ago

What?

PageBuilder pro updated with no problem, so permissions must really be okay.

As I explained, everything else is updating and installing fine. This problem is only with the Helix Ultimate template.

The error I reported above shows that the plugin installation was successful with manual installation, but not the template itself. I need some help please.

Paul Frankowski Senior Staff

5 years ago

So please update template files manually as I told you, It should take you 90sec.

Allen Asked this

5 years ago

You are recommending using a Quickstart package. Doesn't this overwrite my entire site?

I haven't done a manual file copy update of a template before. Can you give me some idiot steps to follow at least? So I can make sure I don't accidently break something?

Paul Frankowski Senior Staff

5 years ago

ONLY template folder - nothing more.

Make website backup!

Allen Asked this

5 years ago · edited

I unzipped the quickstart package.
I FTP'ed all files and folders from helixultimate_quickstart_j3_v1.1.4\templates\shaper_helixultimate to /templates/shaper_helixultimate.

I cleared joomla cache and joomla update cache. Joomla still sees I need to update:

shaper_helixultimate

System - Helix Ultimate Framework

I opened Helix Ultimate options to see the version number at the bottom. It's still 1.1.3.

I did what you told me to do. No progress. Now what?

Allen Asked this

5 years ago

Bump.

Allen Asked this

5 years ago

Paul, I performed the recommendeed remediation. It did not work. Please advise.

Allen Asked this

5 years ago

I need to update Helix Ultimate 1.3 to 1.4, but the update fails.

Can anyone assist?

Paul Frankowski Senior Staff

5 years ago · edited

Checking. I will try to correct numbers in Joomla database don't worry.

Paul Frankowski Senior Staff

5 years ago · edited

Fixed.Version number updated. I done it in table "pnrwp_extensions" - "manifest_cache"

as you see wrong number was only in Joomla extensions manifest cache.

Allen Asked this

5 years ago · edited

Will this continue to happend in the future? What am I doing wrong? How can I avoid crreating support tickets?

What caused the original update failure messages? Do other extensions are having these update failures on my Joomla.

Thanks,

Allen

Allen Asked this

5 years ago

How do I correct the numbers in the Joomla database? The issue persists with 2.0.1. I've already done a manual copy. of the template folder from the latest quickstart.

No other extensions, including SBPB, have this issue.

Paul Frankowski Senior Staff

5 years ago

If you decided to use new Helix before waiting to 2.0.2 update (which is more recommeded), please uninstall Helix plugin and install a new template again.