Helix Ultimate Update Issue - Question | JoomShaper

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Helix Ultimate Update Issue

Aleksandr

Aleksandr

Template 2 weeks ago

Hello,

In the Joomla administrator panel, I see a notification that an update is available for the Shaper Helix Ultimate template, from version 2.2.9 to version 2.2.10. However, when I try to install the update through Joomla, I receive the following error: “The checksum verification failed. Please make sure you are using the correct update server!” I also checked the update download URL: https://www.joomshaper.com/index.php?option=com_product&task=download.download&product=template&id=106&sub=3 However, this URL does not download the Helix Ultimate template package. Instead, it downloads: plg_system_helixultimate_v2.2.10.zip This is the Helix Ultimate system plugin, which has already been successfully updated to version 2.2.10. It seems that the template update entry may be pointing to the wrong package or update URL. Could you please check the update server configuration and provide the correct update package or download link for the Helix Ultimate template version 2.2.10? Thank you.

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3 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 weeks ago #232890

Hello Aleksandr,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. I have shared the issue with the developer team. It will be fixed soon.

Meanwhile you can manually update Helix Ultimate from here:

Helix Ultimate Download Page

Best regards

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M
Mat
Accepted Answer
2 weeks ago #232892

Yes, same issue....

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 weeks ago #232900

Please update manually for now.

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