Paypal payment not working - Forum | JoomShaper
Staff replied EasyStore

Paypal payment not working

Asked by Mathias Reinhard 1 year ago Last activity 1 year ago

Hi all,

i have issues with the paypal payment setup in easystore. Everything seems to be set up properly (API connection, webhooks etc.). But when a customer tries to pay via Paypal, no payment is being processed. The orders is left with status "unpaid".

It neither works in sandbox nor in production mode, so i guess there is something missing in my Paypal account. I have obviously set up the credentials and the webhhook correctly (stictly according to the documentation). When a payment is initiated, i see log entries in the API as well as in the webhhooks. But there is no evidence in the about the payment being explicitly processed.

Is there something i need to set up or activate additionally to API credentials and webhooks in the püaypal account?

61 replies

Atick Eashrak Shuvo Staff

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Mathias Reinhard Asked this

Thanks for your support....see hidden content

Atick Eashrak Shuvo Staff

Could you please recheck your credentials?

Mathias Reinhard Asked this

...

Atick Eashrak Shuvo Staff

See in the hidden content area

Mathias Reinhard Asked this

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Atick Eashrak Shuvo Staff

I have tested the PayPal sandbox integration on your site, and it is functioning correctly. The current setup remains in place for your review. If you're experiencing issues, they may be related to your PayPal account settings.

Mathias Reinhard Asked this

The sandbox integration works now fine, also with my own credentials.
I then completely renewed the API in the paypal developer portal, copied over the credentials, created the webhook (exactly similar approach as creating the sandbox). Unfortunately it still doesn't work.

When i check the logs, i only see an API call "checkout/orders". No call like "payment capture", like it is in the sandbox log.

I have no idea what else to check.....

Mathias Reinhard Asked this

...and as i search the web i found at least 2 more of your customers with exactly the same problem (months ago).

So this seems still to be an issue. Question is: When will it be fixed?

Atick Eashrak Shuvo Staff

Hello Mathias,

Sorry for the inconvenience you're experiencing with PayPal payments. To help me investigate, could you please provide access to your PayPal account access?

Looking forward to your response.

Best regards

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