Hello
When I update the template from the Joomla manager, I get an error and am told to download it manually.
Do I need to add some code somewhere to do this automatically from the update page?
Thank you
Staff replied
Templates
Investa template updates
11 replies
Atick Eashrak Shuvo Staff
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
AJCS Asked this
Hello
I'm sending you a screenshot.
The problem is typical of paid components. You usually have to enter the code to verify that we have the license.
In the Investa template, I don't see how to enter this code, which I understand would be the code for the package we have with you.
https://prnt.sc/VJVvcj3J1ATj
Atick Eashrak Shuvo Staff
Please enter your license information in the Template Option
AJCS Asked this
Yes, that's what I'm trying.
But on the system page, where the security codes are entered to update the different components, I don't see any options.
If I go to SP Page Builder, I see the Security and Update tab.
In the Templates tab, there's nothing. Also, it seems to be standard for all templates.
I don't see a specific template option.
Atick Eashrak Shuvo Staff
Please check the hidden content
AJCS Asked this
It's still the same
Access attached
Atick Eashrak Shuvo Staff
Please clear your joomla cache and try again
AJCS Asked this
cache deleted... and everything the same... :)
Atick Eashrak Shuvo Staff
Hello AJCS,
Sorry for the inconvenience. For some reason, your site is unable to communicate with our system. Please download the template pack from this link: https://www.joomshaper.com/joomla-templates/investa and install it using the extension installer.
Best regards
AJCS Asked this
Hello,
Has this update issue been resolved?
Thanks
AJCS Asked this
Hello
We're still having trouble updating the templates.
Now it's the shaper_salon template.
Thanks
Atick Eashrak Shuvo Staff
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
AJCS Asked this
Hi, you mentioned there was a problem a few months ago.
I've attached a screenshot so you can see how it's set up in the template.
Regards
Atick Eashrak Shuvo Staff
Please check the screen recording in the hidden content area
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