Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Hello

I'm sending you a screenshot. The problem is typical of paid components. You usually have to enter the code to verify that we have the license. In the Investa template, I don't see how to enter this code, which I understand would be the code for the package we have with you. https://prnt.sc/VJVvcj3J1ATj

Please enter your license information in the Template Option

Yes, that's what I'm trying. But on the system page, where the security codes are entered to update the different components, I don't see any options.

If I go to SP Page Builder, I see the Security and Update tab.

In the Templates tab, there's nothing. Also, it seems to be standard for all templates.

I don't see a specific template option.

Please check the hidden content

It's still the same

Access attached

Please clear your joomla cache and try again

cache deleted... and everything the same... :)

Hello AJCS,

Sorry for the inconvenience. For some reason, your site is unable to communicate with our system. Please download the template pack from this link: www.joomshaper.com/joomla-templates/investa and install it using the extension installer.

Best regards