Solved Helix Framework

Cannot select mobile menu items after upgrade

Asked by Andrea 1 year ago Last activity 1 year ago

Hi,
here : https://www.camporese.it/ ks not possible to navigate in the menu items and sub-menu in mobile view (offcanvas menu).
I Have disabled various 3rd party plugins but without success.
This is happened after helixultimate pligin update.
(try this with mobile device)
Any suggestion ?
Thanks in advance.
Andrea

Accepted answer

Marked as the solution

Ziaul Kabir Staff

1 year ago

From my end, I didn't see any issues that you mentioned.

Could you please try clearing your browser and joomla cache or try from new browser incognito mode?

Thanks

3 more replies

Ziaul Kabir Staff

1 year ago

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Andrea Asked this

1 year ago

Details attacched in hidden content. Thanks

Andrea Asked this

1 year ago

Hi,
now it works also fo me (without to use different browser or cclean cache). Have you did anything ? If not, sorry for the inconvenience...
Thanks and by

Ziaul Kabir Staff

1 year ago

Nothing, It was caching issues.

Thanks