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Cannot Select Mobile Menu Items After Upgrade

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Andrea

Helix Framework 1 month ago

Hi, here : https://www.camporese.it/ ks not possible to navigate in the menu items and sub-menu in mobile view (offcanvas menu). I Have disabled various 3rd party plugins but without success. This is happened after helixultimate pligin update. (try this with mobile device) Any suggestion ? Thanks in advance. Andrea

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5 Answers
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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #202333

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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A
Andrea
Accepted Answer
1 month ago #202339

Details attacched in hidden content. Thanks

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #202345

From my end, I didn't see any issues that you mentioned.

Could you please try clearing your browser and joomla cache or try from new browser incognito mode?

Thanks

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A
Andrea
Accepted Answer
1 month ago #202347

Hi, now it works also fo me (without to use different browser or cclean cache). Have you did anything ? If not, sorry for the inconvenience... Thanks and by

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #202353

Nothing, It was caching issues.

Thanks

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