Hallo,
By updating the template (Helix ultimate) from version 2.1.1 to 2.1.3, part of the top menu disappears.
What can I do?
(... the canvas menu works instead.)
Thank you
PS:
before updating:
https://www.zafferanoitaliano.it/
after updating:
https://zafferanoitaliano.planetweb-it.com
Hello,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,
Perfect, thanks
I'll send you the credentials to access the site in development where half the menu has disappeared.
Your site not loaded on my end, Please, re-check and confrim me.
Thanks
hi.
Yes, sorry, the IP wasn't public.
now it is.
Thank you
Please check now, your issue is resolved.
If you notice any menu items missing, kindly go to:
Menus → Your Selected Menu (Main Menu on your site) → search for the missing menu item → click on it → just Save & Close.
That will fix the issue.
Thanks!
