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By Updating The Template, Part Of The Top Menu Disappears

BF

Bruno Ferraro

Helix Framework 1 month ago

Hallo, By updating the template (Helix ultimate) from version 2.1.1 to 2.1.3, part of the top menu disappears.

What can I do? (... the canvas menu works instead.)

Thank you

PS: before updating: https://www.zafferanoitaliano.it/

after updating: https://zafferanoitaliano.planetweb-it.com

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5 Answers
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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #203001

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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BF
Bruno Ferraro
Accepted Answer
1 month ago #203042

Perfect, thanks I'll send you the credentials to access the site in development where half the menu has disappeared.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #203055

Your site not loaded on my end, Please, re-check and confrim me.

Thanks

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BF
Bruno Ferraro
Accepted Answer
1 month ago #203121

hi. Yes, sorry, the IP wasn't public. now it is.

Thank you

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #203142

Please check now, your issue is resolved. If you notice any menu items missing, kindly go to:

Menus → Your Selected Menu (Main Menu on your site) → search for the missing menu item → click on it → just Save & Close.

That will fix the issue.

Thanks!

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