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Strange form extension conflict with Helix Ultimate/SPPB Pro

Asked by Allen 5 years ago Last activity 5 years ago

Hi,

The issue:

I have a form extension by Joomlashack that provides a really cool floating sidebar expand-in contact form. It works great, with the exception of a GDPR checkbox that is supposed to allow the user to pop out GDPR terms in a shadow-box. Clicking on the terms link simply freezes the whole page. You can view the form by expanding it from the right side at https://www.certifiedinfosec.com/event-calendar/find-events. Here's another form as an in-line module on the page itself: https://www.certifiedinfosec.com/event-calendar/have-a-group-to-train/request-a-quote-for-a-discounted-private-engagement. The form works fine on non-Helix Ultimate pages like https://www.certifiedinfosec.com/estore.

I know troublshooting 3rd party extensions is beyond the scope of support, but the developer has given up and won't fix the issue after a month of wait (they say Helix Ultimate is too complex for them to troubleshoot). This is the next logical place to ask since the developer won't help. I appreciate any throughts you can share.

Any ideas on the fix?

Alternatively, I'm open to considering a new side-panel floating form if you know of one. What a shame, because the form is gorgeous otherwise.

Regards,

Allen

Accepted answer

Marked as the solution
Toufiq Senior Staff

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please contact your extension provider to make it compatible with the Page Builder and Helix ultimate.

-Thanks

1 more reply

Allen Asked this

I know troublshooting 3rd party extensions is beyond the scope of support, but the developer has given up and won't fix the issue after a month of wait (they say Helix Ultimate is too complex for them to troubleshoot). This is the next logical place to ask since the developer won't help. I appreciate any throughts you can share.

Thanks Tofique. As I said previously, I already tried that. I'm hoping someone in the forum might have an idea. If you don't, perhaps another customer does.

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