Hello
I have prolem when I tried to update joomla I got this error : https://prnt.sc/Vk7pB3XS46-M
Solved
Helix Framework
Update problem
Accepted answer
Marked as the solution
Toufiq Senior Staff
Hi there,
Thank you for reaching out. Please contact your hosting provider to increase the memory limit.
Error: Allowed memory size of 100663296 bytes exhausted (tried to allocate 29442000 bytes)
Best regards,
Toufiqur Rahman (Team Lead, Support)
5 more replies
Ghada Zoubi Asked this
thanks alot ...
another issue I faced in the same website
that when I fill data in SEO : https://prnt.sc/02HZn4gQQ4LC
and after save it and close the page
when I open it it deleted !!! https://prnt.sc/iXHHViKxWk2z
I thought it the same problem and after increase the memory size it will solved , but it not !!
Toufiq Senior Staff
Can you provide me a Akeeba backup zip file? I will check it on my localhost. Thanks
Ghada Zoubi Asked this
Sorry I dont have it , the problem as I said just it cant save !!
Ghada Zoubi Asked this
can you guide me to solve the problem, its my main website and I need to solve the SEO problem please
Ghada Zoubi Asked this
Hello
can you please answer ??
Toufiq Senior Staff
Trying to make a backup of your site. Cause I want to check your problem in our local environment.
Toufiq Senior Staff
Update: Can you provide me cpanel access of your site? Thanks
Ghada Zoubi Asked this
I added it in hidden content
Toufiq Senior Staff
Files download completed. Now, Can you help to download the database?
Ghada Zoubi Asked this
I send it
Toufiq Senior Staff
Please watch the video and let me know. Cause, It works fine on my localhost.
Ghada Zoubi Asked this
So what is the problem in the online ??
Toufiq Senior Staff
It seems your server has blocked the Page Builder resources, so they’re not loading properly.
Ghada Zoubi Asked this
11 months ago
· edited
Just in this account ?? how can we solve it ??
Toufiq Senior Staff
Disable the mod_security from your server and let me know if that helps or not. Thanks
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