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Update Problem

GZ

Ghada Zoubi

Helix Framework 3 weeks ago

Hello I have prolem when I tried to update joomla I got this error : https://prnt.sc/Vk7pB3XS46-M

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16 Answers
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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 weeks ago #204859

Hi there,

Thank you for reaching out. Please contact your hosting provider to increase the memory limit.

Error: Allowed memory size of 100663296 bytes exhausted (tried to allocate 29442000 bytes)

Best regards,

Toufiqur Rahman (Team Lead, Support)

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GZ
Ghada Zoubi
Accepted Answer
3 weeks ago #205067

thanks alot ... another issue I faced in the same website that when I fill data in SEO : https://prnt.sc/02HZn4gQQ4LC and after save it and close the page when I open it it deleted !!! https://prnt.sc/iXHHViKxWk2z I thought it the same problem and after increase the memory size it will solved , but it not !!

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 weeks ago #205087

Can you provide me a Akeeba backup zip file? I will check it on my localhost. Thanks

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GZ
Ghada Zoubi
Accepted Answer
3 weeks ago #205242

Sorry I dont have it , the problem as I said just it cant save !!

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GZ
Ghada Zoubi
Accepted Answer
3 weeks ago #205309

can you guide me to solve the problem, its my main website and I need to solve the SEO problem please

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GZ
Ghada Zoubi
Accepted Answer
2 weeks ago #205543

Hello can you please answer ??

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 weeks ago #205581

Trying to make a backup of your site. Cause I want to check your problem in our local environment.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 weeks ago #205582

Update: Can you provide me cpanel access of your site? Thanks

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GZ
Ghada Zoubi
Accepted Answer
2 weeks ago #205688

I added it in hidden content

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 weeks ago #205824

Files download completed. Now, Can you help to download the database?

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GZ
Ghada Zoubi
Accepted Answer
2 weeks ago #205932

I send it

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 weeks ago #206002

Please watch the video and let me know. Cause, It works fine on my localhost.

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GZ
Ghada Zoubi
Accepted Answer
1 week ago #206373

So what is the problem in the online ??

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 week ago #206385

It seems your server has blocked the Page Builder resources, so they’re not loading properly.

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GZ
Ghada Zoubi
Accepted Answer
4 days ago #207188

Just in this account ?? how can we solve it ??

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 days ago #207306

Disable the mod_security from your server and let me know if that helps or not. Thanks

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