Staff replied Helix Framework

DNS change = menu arrows disappear

Asked by clausjepsen 1 year ago Last activity 1 year ago

Hi,
I have built a new site on my existing host and it works as expected: https://www.egedalweb.dk/clausjepsen.dk

Last day I change by domain: clausjepsen.dk from pointing at my old website to this new on.
I did so by creating a domain in CPanel pointing at the website path.
When typing the new URL the site appear, but menu-arrows are missing: https://www.clausjepsen.dk/
and the header is a bit off. Also pagination arrows are missing.

Images here:

What should I change?

System information:
PHP: 8.1.33
Joomla: 5.3.3
Helix Ultimate: 2.1.3

5 replies

Ofi Khan Staff

1 year ago

Hello clausjepsen,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

Please share your administrator access of this site here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

clausjepsen Asked this

1 year ago

Already shared the credentials in hidden box. Backup is done.

Paul Frankowski Senior Staff

1 year ago · edited

it's how I see it right now. logo ok, only missing menu arrows, FA cannot be loaded.

share access to "broken" ICONS site.

Paul Frankowski Senior Staff

1 year ago · edited

SOLUTION: please edit .htaccess file and delete line with

Header always set X-Content-Type-Options "nosniff"

it causing problem with loading some Joomla files from /media folder. why? Ask on forum.joomla.org

clausjepsen Asked this

1 year ago

Hi,
This is a 100% standard Joomla 5.3.3 with latest Helix Ultimate template. Nothing else installed.

I have updated .htaccess as you mentioned.
Menu height is correct, but FA icons still missing.

Also, on https://www.clausjepsen.dk/administrator all styles are missing (no stylesheet)

When investigating the site I get some 404 error on awesome js files (see attached):

Should re-install Joomla 5.3.3 on top?
What credentials are you missing? You are superuser on the site.

Paul Frankowski Senior Staff

1 year ago · edited

indeed, try to reinstall joomla files, just in case.

As you can see on your screenshot, Joomla core files are blocked/missing, not from Helix or SPPB, so it's not our fault.