Anchors for offcanvas menu stopped working - Forum | JoomShaper
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Anchors for offcanvas menu stopped working

Asked by Sandra97 11 months ago Last activity 11 months ago

Hi,

On this site https://www.navetboulou.com, when you browse the site on mobile, if you click on the links of the offcanvas mnu, none are working (they are all anchors).

Any idea what could be the issue?

Thanks in advance for your help.

Sandra

Accepted answer

Marked as the solution
Ziaul Kabir Staff
11 months ago

I’ve added another fix — please try deleting cache again and check again form incognito mode.

If the problem persists, please share your cPanel access details.

Thanks!

9 more replies

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Ziaul Kabir Staff
11 months ago

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Sandra97 Asked this
11 months ago

Hello Ziaul,

Sure!

Thanks in advance

Ziaul Kabir Staff
11 months ago

Issues fixed, Please, delete your cache files from here, before delete take your site backup.

JRoot/cache/com_templates/templates/shaper_onepage/

Then check from browser incognito mode.

Thanks

Sandra97 Asked this
11 months ago

Hi Ziaul,

I deleted the cache files, check on incognito mode but the anchors still don't work. Nothing happens when I click on the links of the offcanvas menu

Sandra

Ziaul Kabir Staff
11 months ago

You need to delete this files from your cpanel file manager.

Thanks

Sandra97 Asked this
11 months ago

Hi Ziaul,

Deleting the files by FTP or directly in the file manager doesn't change anything.
The anchors still don't work

Sandra

Sandra97 Asked this
11 months ago

Thanks Ziaul. It seems ok now, the anchors are working.

Thanks again for your help

Sandra

Ziaul Kabir Staff
11 months ago

You are welcome. We greatly value your opinion and would love to hear your feedback about SP Page Builder. If you could spare a moment, it would mean a lot to us!

You can share your review here:

Joomla Extensions Directory

Trustpilot

Sandra97 Asked this
11 months ago

I already publised a review on the JED ;)

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