Dropdown Arrow Icon Not Showing Offcanvas Menu
ML
Mike Lawson
Hello, Im not seeing the dropdown icon next to my menu items, in the offcanvas menu,
URL is https://2026.michiganpuretaxhelp.com/
Im using Helix U 2.2.9
Joomla 5.4.7
13 Answers
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Atick Eashrak Shuvo
Accepted AnswerApologies for the delayed response. Could you please remove any menu modules assigned to the Offcanvas position and check if the issue is resolved?
Thank you for your patience and understanding.
Mehtaz Afsana Borsha
Accepted AnswerHi,
Thanks for contcating us. Could you please check your site URL? It does not working. And also give me a screenshot of your issue please.
-Regards.
ML
Mike Lawson
Accepted AnswerSorry, the active url is michiganpuretaxhelp.com
Here is a screenshot of the offcanvas menu
ML
Mike Lawson
Accepted Answer Atick Eashrak Shuvo
Accepted AnswerHi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Atick Eashrak Shuvo
Accepted AnswerI apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
ML
Mike Lawson
Accepted AnswerI see the icons are there now, what steps are needed to fix so I can apply to other websites?