EasyStore - credentialing problem - Forum | JoomShaper
Staff replied EasyStore

EasyStore - credentialing problem

Asked by Jeff Kilbreath 11 months ago Last activity 11 months ago

I get an error when attempting to authenticate my installation of EasyStore. WHen I cut and paste the proper credentials into the License and Update tab of EasyStore it returns the error "Please enter a valid license key and email address to use EasyStore." They are the correct credentials - they are the same as the ones I used for authenticating PageBuilder.

6 replies

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David Collado
11 months ago

I too am having the same issue. And the result is i cant open the details to orders so i cant fill them. multiple sites having this issue as well. my customers also report many connection issues with updating anything from joomshaper in the extensions manager.

please help

Mehtaz Afsana Borsha Staff
11 months ago

Hi,

Thanks for contacting us. Please, upload this file into this locations: JRoot/administrator/cache/easystore

N.B.: Before upload please unzip it. It will fix your issues.

https://we.tl/t-nHXmvWfT0w

Thanks

lorvar
11 months ago

This was suggested earlier, it does not work

Jeff Kilbreath Asked this
11 months ago

Done as requested - no fix. Please advise.

carolina.piva
11 months ago

Hi! I too am having the same issue.

David Collado
11 months ago

this doesnt work, support is a 1 out of 10 here

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