I can't get my mobile menu to work. It displays but when I click it it does nothing.
2 hours later...is anyone going to look at this issue???
3 hours later...is anyone going to look at this issue?????
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shaper_floox
Asked by Sidney McSwain
11 months ago
Last activity 11 months ago
Accepted answer
Marked as the solution
Rashida Rahman Staff
11 months ago
· edited
Hi,
Still facing issue while trying to login to your backend. However, it seems the old jquery compatibility code snippet conflicting with your site somehow. If you comment out the indicated lines and clear the Joomla cache, then your issue might be solved. Please check the screenshot:
https://share.cleanshot.com/dK3xjfzD
Try that and let me know if it helps!
Best regards,
24 more replies
Rashida Rahman Staff
Hi there!
Sorry for your experience.
It seems your site URL is missing here.
Would you please share your site URL here to check the issue for you?
Best regards,
Sidney McSwain Asked this
concreteupgrades.com
Is anyone working on this issue?
Rashida Rahman???
Sidney McSwain Asked this
11 months ago
· edited
concreteupgrades.com
Is anyone working on this issue?
Rashida Rahman???
Sidney McSwain Asked this
Please Rashida, can you determine what the issue is. The mobile button does nothing. I click it and the menu does not pop out. It literally does nothing. Please help!
Or tell me you're not going to do anything. Tell me something. I need to get this fixed.
Rashida Rahman Staff
Hi,
Sorry for the delayed response. You site is taking too long to load here at this moment.
May I have your admin access to check the issue for you?
Best regards,
Sidney McSwain Asked this
I am sorry. The traditional way of logging in /administor does not work. It gives me: An error has occurred. 403 access denied, Return to Control Panel. I use https://manage.mysites.guru which is a software application that needs to be installed. Do you have any idea what I can do to assist you?
Rashida Rahman Staff
Can you share an akeeba backup of your site, then?
Sidney McSwain Asked this
YES, give me a moment.
Sidney McSwain Asked this
My file size is 912.79 MB. How do I upload a file that large?
Sidney McSwain Asked this
I need an email address to share my Mega folder with you.
Sidney McSwain Asked this
Anyone here??
Sidney McSwain Asked this
This is NOT resolved!!
Sidney McSwain Asked this
I don't know why no one is answering. I need an email address to share my Mega folder with you.
Sidney McSwain Asked this
11 months ago
· edited
I need an email address to share my Mega folder with you. The folder contains the Akeeba Backup of my site that you requested.
Is anyone here???
Rashida Rahman Staff
Hello Sidney,
Sorry for your experience.
It's weekend here though.
Here is the email address: [email protected]
Thanks for your understanding and patience!
Sidney McSwain Asked this
Hi,
Here is the link to download the Akeeba Backup copy.
https://mega.nz/file/K44HhB7S#2lb0Exmmm4P2AWTJpNUcxI9LR-j_OZetl7bLjwyVFY4
Thanks!
Sidney McSwain
Rashida Rahman Staff
Hi Sidney McSwain,
Thanks for the backup. I am downloading the file right now. Please allow me time to investigate.
Sidney McSwain Asked this
Thank you!
Sidney McSwain Asked this
Any update on this?
Sidney McSwain Asked this
Any update on this issue??
Sidney McSwain Asked this
Any update???
Sidney McSwain Asked this
Still waiting on an update to this issue.
Rashida Rahman Staff
Hi,
Facing some difficulties. Please allow me more time.
Sidney McSwain Asked this
OK, thanks.
Sidney McSwain Asked this
YOU ARE A GENIUS!!!
That worked! Thanks so much for all your help. I really appreciate it.
Thank you!
Rashida Rahman Staff
Hi Sidney McSwain,
Glad that your issue has been solved already and you are always welome:)
You may accept the most useful answer here in order to close the post.
Best regards,
Rashida Rahman Staff
Thanks for accepting the answer:)
Have a nice day!
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