Hi, I tried to update the email of the header on the website using Helix Framework. When I edit the email contact info under the basic section, the header was completely gone. Other templates also have this problem, which is when I try update under contact info on Helix Ultimate panel inside "System" - "Site Template Style" and it disappear. Now I have revert my website to the original version. Could you please let me know how to edit, and also in the future how to fix this problem?
Staff replied
Helix Framework
Helix Problem
7 replies
Ziaul Kabir Staff
Hello,
Thanks for reaching out to us.
Could you please provide your administrator url to me?
Thanks
5uwebsite Asked this
I have attached the link, thank you!
Ziaul Kabir Staff
Your provided credentials seems to be wrong.
Please, re-check it.
Thanks
5uwebsite Asked this
Thanks for the reminder. It should be working now
Ziaul Kabir Staff
There seems to be an issue in the error.php file. When I try to fix it, your system blocks my request. My public IP is 119.148.4.217 — please whitelist this IP so I can proceed.
Thank you.
5uwebsite Asked this
Hi,
you were blocked because SP Page builder's site template problem trigger Admin Tools' blocking.
I have whitelisted your IP and allow site templates.
Please help on it.
Thank you
Atick Eashrak Shuvo Staff
Hello 5uwebsite,
Sorry for the inconvenience and the delayed response. Could you please confirm whether your issue is resolved, or if it's still ongoing?
Looking forward to your response.
Best regards
5uwebsite Asked this
Hi, the problem have been resolved. Thank you.
Atick Eashrak Shuvo Staff
Please marked the issue as solved
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