Helix Problem
5uwebsite
Hi, I tried to update the email of the header on the website using Helix Framework. When I edit the email contact info under the basic section, the header was completely gone. Other templates also have this problem, which is when I try update under contact info on Helix Ultimate panel inside "System" - "Site Template Style" and it disappear. Now I have revert my website to the original version. Could you please let me know how to edit, and also in the future how to fix this problem?
Ziaul Kabir
Accepted AnswerHello,
Thanks for reaching out to us.
Could you please provide your administrator url to me?
Thanks
5uwebsite
Accepted AnswerI have attached the link, thank you!
Ziaul Kabir
Accepted AnswerThere seems to be an issue in the error.php file. When I try to fix it, your system blocks my request. My public IP is 119.148.4.217 — please whitelist this IP so I can proceed.
Thank you.
5uwebsite
Accepted AnswerHi,
you were blocked because SP Page builder's site template problem trigger Admin Tools' blocking.
I have whitelisted your IP and allow site templates.
Please help on it.
Thank you
Atick Eashrak Shuvo
Accepted AnswerHello 5uwebsite,
Sorry for the inconvenience and the delayed response. Could you please confirm whether your issue is resolved, or if it's still ongoing?
Looking forward to your response.
Best regards