Helix Problem - Question | JoomShaper
SP Page Builder 6 is Here! Learn More →
Back to the questions

Helix Problem

5

5uwebsite

Helix Framework 1 week ago

Hi, I tried to update the email of the header on the website using Helix Framework. When I edit the email contact info under the basic section, the header was completely gone. Other templates also have this problem, which is when I try update under contact info on Helix Ultimate panel inside "System" - "Site Template Style" and it disappear. Now I have revert my website to the original version. Could you please let me know how to edit, and also in the future how to fix this problem?

0
6 Answers
Order by
Oldest Newest Votes
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 6 days ago #206839

Hello,

Thanks for reaching out to us.

Could you please provide your administrator url to me?

Thanks

0
5
5uwebsite
Accepted Answer
6 days ago #206999

I have attached the link, thank you!

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 days ago #207051

Your provided credentials seems to be wrong.

Please, re-check it.

Thanks

0
5
5uwebsite
Accepted Answer
5 days ago #207177

Thanks for the reminder. It should be working now

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 2 days ago #207243

There seems to be an issue in the error.php file. When I try to fix it, your system blocks my request. My public IP is 119.148.4.217 — please whitelist this IP so I can proceed.

Thank you.

0
5
5uwebsite
Accepted Answer
2 days ago #207330

Hi,

you were blocked because SP Page builder's site template problem trigger Admin Tools' blocking.

I have whitelisted your IP and allow site templates.

Please help on it.

Thank you

0