Hi
After updating Helix Ultimate, my off-canvas menu no longer works.
I reinstalled the plugin and template and cleared the cache.
However, I was unsuccessful.
Do you have a solution for this problem?
Many thanks.
Solved
Helix Framework
Off-canvas menu broken
Accepted answer
Marked as the solution
Patrick Ladner Asked this
I will do that.
I would like to thank you and Paul very much for your help. You always help when you think nothing else will work.
Thank you very much.
Rashida Rahman Staff
You are always welcome Patrick:)
You may accept the most useful answer in order to close the post.
Have a nice day!
10 more replies
Rashida Rahman Staff
Hi there!
Sorry for your experience.
Would you please give me your admin access in the hidden content box to check the issue for you? Kindly keep a full site backup before sharing the credentials.
Best regards,
Patrick Ladner Asked this
With pleasure.
Thank you very much.
Paul Frankowski Senior Staff
Patrick, have you checked/tested those tips
- https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#off-canvas-menu-doesnt-appear
- https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#off-canvas-menu-icon-missing-on-the-right-in-joomla-6
We have them for webmasters in case of emergency.
Paul Frankowski Senior Staff
But sure, I will check your site. If you used different kind of menu, for example, based on Addon.
Patrick Ladner Asked this
Thank you very much, Paul.
We adjusted the menu in custom.css. That worked fine for a long time.
Paul Frankowski Senior Staff
Can you disable file caching for that test site? Working with a delay is irritating.
Patrick Ladner Asked this
Please excuse me, Paul, I don't know how to do that. Do I need to change something in Plesk?
Patrick Ladner Asked this
Yesterday evening, I renamed custom.css.css to custom.css. The menu is displayed again, but it is still broken.
Patrick Ladner Asked this
Hi Paul,
Have you found out anything else or do you have any ideas?
Rashida Rahman Staff
Hi Patrick Ladner,
Sorry for the delayed response.
You placed the custom "offcanvas-toggler-button" class inside the "offcanvas-modules" section, and that module is located within an inert area—that’s why the button was inactive.
Now that you’ve disabled “inert” in the code, it’s working.
However, this change might get overwritten by a template override later.
It’s better to move the module position and adjust the setup properly instead of relying on disabling “inert.”
Please check the hidden content box for screenshots!
Best regards,
Rashida Rahman Staff
Thanks for accepting the answer:)
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