Off-canvas Menu Broken
Patrick Ladner
Hi
After updating Helix Ultimate, my off-canvas menu no longer works.
I reinstalled the plugin and template and cleared the cache.
However, I was unsuccessful.
Do you have a solution for this problem?
Many thanks.
Patrick Ladner
Accepted AnswerI will do that.
I would like to thank you and Paul very much for your help. You always help when you think nothing else will work.
Thank you very much.
Rashida Rahman
Accepted AnswerHi there!
Sorry for your experience.
Would you please give me your admin access in the hidden content box to check the issue for you? Kindly keep a full site backup before sharing the credentials.
Best regards,
Paul Frankowski
Accepted AnswerPatrick, have you checked/tested those tips
- https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#off-canvas-menu-doesnt-appear
- https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#off-canvas-menu-icon-missing-on-the-right-in-joomla-6
We have them for webmasters in case of emergency.
Paul Frankowski
Accepted AnswerBut sure, I will check your site. If you used different kind of menu, for example, based on Addon.
Patrick Ladner
Accepted AnswerThank you very much, Paul.
We adjusted the menu in custom.css. That worked fine for a long time.
Paul Frankowski
Accepted AnswerCan you disable file caching for that test site? Working with a delay is irritating.
Patrick Ladner
Accepted AnswerPlease excuse me, Paul, I don't know how to do that. Do I need to change something in Plesk?
Patrick Ladner
Accepted AnswerYesterday evening, I renamed custom.css.css to custom.css. The menu is displayed again, but it is still broken.
Patrick Ladner
Accepted AnswerHi Paul,
Have you found out anything else or do you have any ideas?
Rashida Rahman
Accepted AnswerHi Patrick Ladner,
Sorry for the delayed response.
You placed the custom "offcanvas-toggler-button" class inside the "offcanvas-modules" section, and that module is located within an inert area—that’s why the button was inactive.
Now that you’ve disabled “inert” in the code, it’s working. However, this change might get overwritten by a template override later.
It’s better to move the module position and adjust the setup properly instead of relying on disabling “inert.”
Please check the hidden content box for screenshots!
Best regards,