I am using the FEDERAL template and would like to use the Prest colour setting on Preset Colour 2 (orange), but it simply does not work. No other colour from the preset range works either. We urgently need help because the election campaign starts at the end of this week. Many thanks in advance.
Staff replied
Templates
Federal Preset Color not working!
10 replies
Rashida Rahman Staff
Hello,
I hope you’re doing well. I’m sorry for the experience you’ve had so far.
To look into this issue more closely, could you please share temporary Super Admin access (inside the hidden content box)? I’ll check this and update you as soon as possible.
Please make sure to keep a full site backup before sharing the credentials, just to be safe.
Best regards,
EL Mariachi Asked this
The URL is in the hidden Content Box
EL Mariachi Asked this
Hi Rashida,
I send you the Data in the hidden box.
I just logged out, but we have to work soon again on this site.
EL Mariachi Asked this
Hi Rashida,
thank you for your help.
Now the Stylesheet is Orange, yes, but no other works now. so the Customer can not choose or decide proper witch Preset suits for him.
Can we do the presets work proper, like they HAVE to do??
There are 8 predefined presets, none of which work. Why is it so difficult?
Rashida Rahman Staff
Hello,
May I take an Akeeba Backup of your site, please?
Also, could you let me know if you are using any server-side caching?
Best regards,
EL Mariachi Asked this
Hi Rashida,
Now all of the predefined presets are completely unusable. It is not possible to select between the individual presets, and the color adjustment for preset 2, i.e., orange, is incorrect because green menu items are suddenly displayed there.
We have been paying a lot of money for years for templates that constantly cause problems. Who can I write to in order to get my money back?
We are repeatedly embarrassing ourselves in front of our customers, and we can no longer accept this!
Regards
Marius
Rashida Rahman Staff
Hi Marius,
Please accept my apologies. I completely understand your frustration. I’m looking into the issue right now, so kindly bear with me.
EL Mariachi Asked this
Hi Rashida, yes you can take the Backup and No, we dont using any server side caching.
I also see in the Template CSS, that there is only an Set of 2 Presets under the default preset.
Best regards.
Rashida Rahman Staff
Hello,
I have just checked and preset changing is working here at my end. Would you please check my video in the hidden content box and let me know?
Best regards,
Rashida Rahman Staff
Hi Marius,
Hope you are doing well.
Did you check my last reply, please? Just wanted to know if it is okay at your end too.
Thanks for your patience and understanding.
Best regards,
EL Mariachi Asked this
So far, it seems to be working, but new problems have arisen. On phone or iPad size, which is relevant for the off-canvas menus, the three bars are not displayed.
This means that if someone logs in with a mobile device, they cannot navigate, which is obviously not good.
Rashida Rahman Staff
Hi,
I have just visited and found out your offcanvas menu is present there but it is white colored on a white background, hence not visible.
Here is the custom code you may put in your custom CSS to make it black and visible:
.burger-icon>span{background-color: #000000;}
Hope this helps!
Best regards,
Rashida Rahman Staff
Well I have placed the code already. Please check now and let me know.
EL Mariachi Asked this
HI Rashida, Now it Menu, works, but the image on the homepage is not displayed when viewed on a mobile phone. It should be visible in its entirety, so merged correctly?
Rashida Rahman Staff
Hi,
Thanks for confirming about the original issue has solved. Would you please share screenshot indicating which image is missing?
Best regards,
Toufiq Senior Staff
Added custom css code inside the custom.css file. Please check now & let us know.
EL Mariachi Asked this
I am once again faced with the problem that all of the buttons are in English: explore more, learn more, etc. .
However, I need the text for the buttons to be in German, i.e.: continue reading here, discover more, etc.
Where can I change the button labels to German?
Rashida Rahman Staff
Hi,
Did you mean the button texts in your home page?
If yes, please check the sample screenshots:
https://share.cleanshot.com/NNjnmr2H
https://share.cleanshot.com/9P2DfwWD
https://share.cleanshot.com/HTdCsPPd
Hope this helps!
Best regards,
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