Hello,

I hope you’re doing well. I’m sorry for the experience you’ve had so far.

To look into this issue more closely, could you please share temporary Super Admin access (inside the hidden content box)? I’ll check this and update you as soon as possible.

Please make sure to keep a full site backup before sharing the credentials, just to be safe.

Best regards,

Hi Rashida,

I send you the Data in the hidden box. I just logged out, but we have to work soon again on this site.

Hi Rashida,

thank you for your help. Now the Stylesheet is Orange, yes, but no other works now. so the Customer can not choose or decide proper witch Preset suits for him.

Can we do the presets work proper, like they HAVE to do??

There are 8 predefined presets, none of which work. Why is it so difficult?

Hi Rashida, yes you can take the Backup and No, we dont using any server side caching.

I also see in the Template CSS, that there is only an Set of 2 Presets under the default preset.

Best regards.