I cannot access site - Forum | JoomShaper
Staff replied Templates

I cannot access site

Asked by Cafritec 10 months ago Last activity 10 months ago

Hello,
I installed a template Nuron and maxora and the installation went well. Unfortunately, I cannot access it because an error message appears. I checked the entire server configuration and everything meets the requirements.
What should I do in this case? I am using Joomla version 6.

2 replies

Atick Eashrak Shuvo Staff

Hi,

Thank you for reaching out, and I sincerely apologize for the inconvenience you’re facing.

Since the Nuron and Maxora templates should install smoothly when all server requirements are met, the error you’re encountering may be related to a configuration or environment-specific issue. To investigate this properly, could you please share temporary server access (cPanel or hosting panel) along with Joomla administrator access?
This will allow us to check the installation logs directly and identify what is causing the template to fail.

Rest assured, we will review everything carefully and help you resolve the issue as quickly as possible.

Thank you for your patience, and I look forward to your update.

Paul Frankowski Senior Staff
10 months ago · edited

Problem can be with default .htaccess rules.

Please rename .htaccess to another name, and recheck. If will be OK afer few seconds, then you have to delete those two lines from it

Options +FollowSymlinks
Options -Indexes

and put back to .htaccess

If it was it - a problem was not with QS itself, but server behavior/settings. Yes, quite popular ;]

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