Hi,
I have a number of elements on this page that use interactions: https://mavendesignstudio-demo.com/moa/
When viewed in Chrome, Brave, Firefox, and Opera they behave as expected. But, in Safari, they interactions jump around and don't move smoothly.
Please see this demonstration: https://www.loom.com/share/eea396e221294f4b97075c58cf45ae92
Please advise.
Hello,
Thank you for reaching out.
From my end, Safari behaves similarly to Chrome and Firefox. I believe you may need to upgrade your Safari version to resolve the issue.
Please check this file: https://limewire.com/d/QUl6L#BRQ6ZNCYVX
Thanks,
Hello Ziaul, Joomshaper team,
we’d appreciate it if user concerns were taken more seriously.”
I already confirmed the interaction issue in another thread
The Problem started with iOS 26 on iPhone, iPad and macOS.
Impacted on iphone, ipad are all browser, Safari, Firefox, Chrome, Edge.
On MacOS only Safari is impacted, all other browsers are running fine as well.
The problem is clearly linked to PageBuilder with Safari version 26!
Rashida confirmed from your team, she is testing with Safari Version 18.6. This version worked very well.
You won't be able to reproduece the problem.
Please use a macOS ,iOS version 26 device with Safari for testing!
Many thanks
Stefan
Hello Stefan,
Thank you for your detailed feedback and for sharing your findings.
You are correct — after further review, the issue appears to be related to changes introduced in newer Safari/WebKit versions, which affect how scroll-based interactions are handled. This explains why the behavior differs between Safari and other browsers, and why older Safari versions worked as expected.
We appreciate you confirming this across multiple devices and operating systems. I will forward this information to the development team so they can test specifically on the affected Safari versions and investigate a proper fix or workaround.
Thank you for your patience and for bringing this to our attention.
Best regards,
Could you please help us diagnose this issue from your end and fix this issues? Please export this page and share the resulting JSON file with us via the Hidden Content section.
Thank you.
Hello Ziaul,
I’m not sure what you need exactly. I assume the JoomShaper developers can reproduce the issue on any page they build and use it as an example. I’ve shared the URL in case you’d like to review the behavior on a live page for reference.
Let me know if you need something else.
Brgds
Stefan
I mean just export your home page from backend editor then share the file with us to fix this issues quickly.
Thanks for your understanding.
Best Regards,
I use Interactions on multiple pages - would appreciate you let us know what to change to make it work in general.
I tried to attached the export of main page in Hidden Content but it is to long.
First we need to identify the issues, you can use google drive for upload and share the file with provide necessary access permissions.
Thanks
Here it is.
Please share what and how you fixed it in order to apply it to other pages.
many thanks
In the hidden content field is the JSON file from the page I demostrated in this post.
Thank you for your response. We are currently investigating this issue. Initially, it appears that Safari has made changes to its browser engine, and we are analyzing the impact of these changes. Resolving this may take some time.
We appreciate your understanding.
Best regards
Hello Ziaul,
Could you please share an update on this issue? It is impacting the user experience on the website and may therefore have a negative impact on the business.
many thanks
Stefan
Hi,
I have create a thread also : https://www.joomshaper.com/forum/question/42645
yes there is issue with lastest safari and animation !
See you
Hello Stefan and Patrice,
Thank you for your patience. We are aware of this matter and are currently investigating it.
We hope to provide a fix very soon.
Thank you for your understanding and patience.
Hello Ziaul, Joomshaper team,
this problem has been reported 4 weeks ago and still no fix for it?
Please share a timeline when we can expect a solution.
Many thanks
Stefan
Hello,
This is a Safari browser–related issue, and we are actively testing and working on a fix. We will try to include this improvement in the next upcoming update, possibly within this month.
In the meantime, we would appreciate it if you could export the affected page with media files included and share the exported zip files with us. This will help us investigate the issue more effectively and resolve it as soon as possible.
Thank you for your understanding and patience.
Best regards,
Hi thanks for info and update about the pb !
I don' think you need we send you anything, please check every template you made or anything using interaction option anw you will see it !
See you soon
Hi Ziaul,
You'll be able to see it with Joomshaper's pages, e.g. https://try.sppagebuilder.com
I'm using Safari Version 26.2 (latest).
Thanks so much for the reply.
We are investigating this issue.
Thanks for your support.
Best Regards,
Hello Karen,
We have added a fix, need to test on your end.
Please, unzip the attached file and replace the file in following path in your site:
JRoot/components/com_sppagebuilder/assets/js/es5_interaction.js
Note: Before replacing, please take a full backup of your site.
Kindly let me know the update.
Thanks for your support.
Hello Ziaul,
thanks for sharing the file.
I check on my webpage, but couldn't find this file in the shared path.
Nevertheless, I copied it but it didn't improve the interaction for me.
Lets wait for Karen to share her findings.
Thanks
Stefan
OK, we are waiting for your feedback.
Thanks
can you please check with dev team why the mentioned file doesn't exit in my environment.
JRoot/components/com_sppagebuilder/assets/js/es5_interaction.jsmany thank
Hello Stefan,
I apologize for this. The path you saw was from the development environment.
Please wait until the next release, we are working on it.
Thank you for your understanding.
Best regards,
Hi Ziaul,
I apologize for my delay in reply. I was out of the office for a few days. Thank you Stefan for giving it a try.
I do see that there isn't a file in a live site called es5_interaction.js to replace. I can easily change the file name if it's meant to replace an existing file. Otherwise, I will wait for the next replacement to try it out.
Hello Karen,
Please, read my previous response.
Thanks
hello Ziaul, can you please share an update for this issue, reported by several users in different threads.
many thanks
Stefan
Please, try our latest release then let us know the update.
Thanks
Hi Ziaul,
The interactions I'm using on https://mavendesignstudio-demo.com/moa/ are working in Safari. Although in Chrome, scrolling from the People section (heading as such) to the Process section (heading as such), it stops scrolling and then jumps to where it should have been if the scrolling hadn't stopped. Here's what I mean (40 seconds): https://www.loom.com/share/f54882e2bcea41bf8532b1ebb6a6f387. What can be done to prevent that?
When I previewed your own page, https://try.sppagebuilder.com, it looks terrible in Safari. https://www.loom.com/share/a26620e9df0b4440bec1660dfb24e8aa
I see there is some issues on chrome. I will forward this to development team for further review.
Thanks