I can't create new collection. - Forum | JoomShaper
Staff replied EasyStore

I can't create new collection.

Asked by onur 9 months ago Last activity 8 months ago

when I want to create a new collection, I get an error page. "500 - Whoops, looks like something went wrong."
can you help me? there is no problem other functions about easy store.
easy store version 1.0.3, joomla version 6.0.1, template trove version 1.0.2

5 replies

Ofi Khan Staff

Hello onur,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

onur Asked this

Thank you, I share access information for your investigate.

Ofi Khan Staff

I have updated EasyStore Stripe and Paddle payment plugins. Now collection can be created. I have also created a Collection to check it.

onur Asked this

Thank you so much.

Ofi Khan Staff

You are welcome 😊

If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.

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This will inspire us to improve.

Ofi Khan Staff

Just checking in to see if you have feedback on the provided solution. If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.

If you need further assistance, feel free to let us know!

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