Hi, Since yesterday I don't have access to joomla-content-media. All my images are visible on the website and are in my cpanel, but I cannot have access to my files in Media . Could you help me ?
Staff replied
General
Joomla content media
5 replies
Toufiq Senior Staff
Hi there,
Thank you for reaching out. Are you sure the issue is related with our product? Please make sure and let me know.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Rüdiger P. Strey
Same here. The Joomla Media Folders are not shown in the PB Media Manager! Not accessible from within Pagebuilder!
Joomla 6.0.2
Pagebuilder 6.2.2
CHANTALE JALBERT Asked this
Are you the support team for Joomla?
CHANTALE JALBERT Asked this
I'm with Joomla 5.2.4 . Is it the same?
Toufiq Senior Staff
Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.
CHANTALE JALBERT Asked this
Hi Toufiq, I provide you my logins on the hidden content. Tks for you support
Toufiq Senior Staff
Site URL missing.
Rüdiger P. Strey
Try to put a pic from the Joomla Media Folder "images/objekte/beachhouse/" into one Pagebuilder Page e.g. "Küstenbude Glück"
Using of pics of the Joomla Media Folder in the Helix Ultimate Template is no problem....
Toufiq Senior Staff
Provide me super amdinistrator access. Thanks
Rüdiger P. Strey
I guess you meant Superuser... granted.
Toufiq Senior Staff
Please check now. Thanks
Rüdiger P. Strey
Thank you very much, Toufiq!
What was the failure? It was a completely fresh installation!
Toufiq Senior Staff
Rüdiger P. Strey
Thanks!
As I have not changed that position, it must have been anyhow a mistake in the installation.
Next time I know... ;-)
Toufiq Senior Staff
You are most welcome & Thanks
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