Hi there,

Thank you for reaching out. Are you sure the issue is related with our product? Please make sure and let me know.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Are you the support team for Joomla?

I'm with Joomla 5.2.4 . Is it the same?

Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.

Try to put a pic from the Joomla Media Folder "images/objekte/beachhouse/" into one Pagebuilder Page e.g. "Küstenbude Glück"

Using of pics of the Joomla Media Folder in the Helix Ultimate Template is no problem....