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SP Page Builder Pro: Blocks and Layouts

Asked by ANASTASIA GAVRYLOVA 5 years ago Last activity 4 years ago

Hello!
Could you please advise: neither BLOCKS nor LAYOUTS work in SP Page Builder Pro. There are loading signs on both but nothing loads. SP Page Builder version is up to date (updated today), cache is cleared. I work on localhost. Template is Helix Ultimate.
Thank you!!

11 replies

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Mehtaz Afsana Borsha Staff
5 years ago

Hi,
First make sure that you have SP Page Builder pro.
​After that you have to active it.Input your email and license key to SP Page Builder -> Pages -> Option (on the right) -> License & Update (input your email and license key) -> Save and Close.Your License Key is located in your Dashboard.
​Then Clear Joomla and Browser cache.

Rick Nelson
5 years ago

The layouts page works fine but the Scuba diving one is totally different and much inferior to the one displayed at joomshaper. Compare the design of the contact page and the services page to see what I am referring too.

Mehtaz Afsana Borsha Staff
5 years ago

If possible give me screenshot and explain what you want

Rafael Alvarez
4 years ago

Hi

I did installed today and have a similar problem.

Our joomla installation is 4.0.4
Pagebuilder pro 3.8.0

After installing, cleaning cache at the website and browser layouts not loading and blocks not loading as well ... waiting forever with the loading animation.

Thanks

Jose Ramirez
4 years ago

Need help with my instance, my server meets all requirments from the indicated documentatios. I'm still not able to load Blocks and Layouts. Please advice.

Rafael Alvarez
4 years ago

Hi Jose

We met the same problem as you but we did solved it.

I guess you are using docker cause you mention "your instance".

We did solved using an image with joomla4.0.4-apache-PHP 7.4 instead latest image that uses php 8.xx. I think the problem remains on PHP version.

Our database is MariaDB 10x

Mehtaz Afsana Borsha Staff
4 years ago

Hi Jose

You can follow Rafael instructions

Jose Ramirez
4 years ago

Hello @Rafael, when I didn't mean to say Instance, I mean Installation. Please advise.

Jose Ramirez
4 years ago

You guys offer a really bad support. Totally disapointed.

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