Hi, im istall helix ultimate 2.2.4 to joomla 6.0.2 but when i want upload logo example aj see error in console and i dont see media manager. Can you help me fix it ? thnaks
img : https://ibb.co/dJp3SB0b
Staff replied
Helix Framework
Helix Ultimate -media
7 replies
Paul Frankowski Senior Staff
8 months ago
· edited
Hi Roman,
- Problem can be with PHP version. Please switch to PHP 8.3 or PHP 8.4 and try again. Please do not use PHP 8.5 yet!
- Check if you can upload the same image file using Joomla Media Manager.
- Try also different browser, just for testing purposes.
roman Asked this
Hi, Paul.
- I use PHP 8.4, so that's not the issue.
- Yes i can upload image using Joomla Media Manager but i see similar problem : https://ibb.co/7dmb8FPc
- I use it all the time Chrome , i try it on Edge but i see same issue .
Paul Frankowski Senior Staff
Edge use also Chromum engine, the same as Chrome.
roman Asked this
ok i try it on Firefox and i see same problem .
here is screen from console : https://ibb.co/fhDDjfF
Paul Frankowski Senior Staff
8 months ago
· edited
During the weekend I cannot ask our developers for technical advice, but please share access to admin area, so on Monday morning I will ask and let you know, Ok. By now focus on other areas.
roman Asked this
ok, i send it. thanks
Paul Frankowski Senior Staff
8 months ago
· edited
Becuase as you mentioned, you have the same problem also in Joomla Media Manager, please make research/ask on forum.joomla.org
Joomla System files, as you see:
I am more then sure that somebody had the same issue before, and J! community found a reason/fix.
Paul Frankowski Senior Staff
If you will find or get any answer from forum.joomla.org let me know. I am also wonder.
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