Helix Ultimate -media - Question | JoomShaper

Helix Ultimate -media

R

roman

Helix Framework 1 day ago

Hi, im istall helix ultimate 2.2.4 to joomla 6.0.2 but when i want upload logo example aj see error in console and i dont see media manager. Can you help me fix it ? thnaks

img : https://ibb.co/dJp3SB0b

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7 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 day ago #216782

Hi Roman,

  1. Problem can be with PHP version. Please switch to PHP 8.3 or PHP 8.4 and try again. Please do not use PHP 8.5 yet!
  2. Check if you can upload the same image file using Joomla Media Manager.
  3. Try also different browser, just for testing purposes.
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R
roman
Accepted Answer
1 day ago #216790

Hi, Paul.

  1. I use PHP 8.4, so that's not the issue.
  2. Yes i can upload image using Joomla Media Manager but i see similar problem : https://ibb.co/7dmb8FPc
  3. I use it all the time Chrome , i try it on Edge but i see same issue .
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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 day ago #216791

Edge use also Chromum engine, the same as Chrome.

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R
roman
Accepted Answer
1 day ago #216793

ok i try it on Firefox and i see same problem . here is screen from console : https://ibb.co/fhDDjfF

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 day ago #216794

During the weekend I cannot ask our developers for technical advice, but please share access to admin area, so on Monday morning I will ask and let you know, Ok. By now focus on other areas.

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R
roman
Accepted Answer
1 day ago #216795

ok, i send it. thanks

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 day ago #216796

Becuase as you mentioned, you have the same problem also in Joomla Media Manager, please make research/ask on forum.joomla.org

Joomla System files, as you see: info_3851_2026.jpg

I am more then sure that somebody had the same issue before, and J! community found a reason/fix.

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