Issue with System Editor – 500 behavior: modal not found - Forum | JoomShaper
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Issue with System Editor – 500 behavior: modal not found

Asked by Nabora 7 months ago Last activity 7 months ago

Hello,

When I try to make quick updates from the frontend, I am unable to modify the text using the System Editor (screenshots): a 500 error page appears each time I attempt to do so.

Thank you very much for your assistance.

Best regards,
Michel

Accepted answer

Marked as the solution
Ofi Khan Staff
7 months ago

You are welcome 😊

Please go to this location:

templates/shaper_travelia/html/layouts/joomla/editors/

and replace buttons.php file with the attached file. You need to unzip the file and then replace.

buttons.php.zip

It will only work if you have Travelia Template on the other site. If you have other templates, then share here. I will fix that too. This fix will stay if you update SP Page Builder or the template. So, you do not have to do anything more.

8 more replies

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Ofi Khan Staff
7 months ago

Hello Nabora,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

Please share the page link to check the issue.

Best regards

Nabora Asked this
7 months ago

Here it is 😅

Ofi Khan Staff
7 months ago

I have edited this file to fix the issue:

templates/shaper_travelia/html/layouts/joomla/editors/buttons.php

The issue will not happen now.

Nabora Asked this
7 months ago

Since your intervention, I am no longer able to edit the page in question.
A Checked out button appears instead of the Edit button, not only on this page but also on the homepage.

It seems that the issue affects pages created exclusively with SP Page Builder.

Thank you in advance for your assistance.

Ofi Khan Staff
7 months ago

Please go to System -> Global Check-in and mark all as checked-in. Then you will be able to edit the page.

https://prnt.sc/i0AX-rncBwta

Nabora Asked this
7 months ago

Thanks, it’s working now!

I have other sites that might encounter the same issue… could you send me the file that needs to be fixed, or will the SPPB update resolve this error?

Nabora Asked this
7 months ago

Thanks a lot 🙏

Ofi Khan Staff
7 months ago

You are welcome 😊

I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

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