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Contact form not working

Asked by Edgar van Eersel 7 months ago Last activity 7 months ago

Hi!
I have page builder pro, and a page on our site has a contact form that used to work just fine.
Now, for some reason, pressing the Send button (Dutch: Versturen) is not working, and nothing is sent.
I have checked all the page settings and contact form settings, and i could not find anything that could cause this problem.

Would you know what could be the issue?

https://fotoclubuitgeest.nl/contact.html

Thanks and kind regards,
Edgar

Versions:

  • Joomla 5.4.3
  • Page Builder Pro 6.3.0
  • Template: Keynote 2.0.0

Accepted answer

Marked as the solution
Atick Eashrak Shuvo Staff
7 months ago

Thank you for the update.

I'm glad to hear the issue has been resolved. It appears the problem was caused by the SMTP account password being changed, which prevented the system from authenticating properly. Since the authentication failed, no logging was generated.

Please feel free to reach out if you need any further assistance.
Have a great day!

Please marked the issue as solved

9 more replies

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Atick Eashrak Shuvo Staff
7 months ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Edgar van Eersel Asked this
7 months ago

Okay, thank you. Please find credentials below.

Atick Eashrak Shuvo Staff
7 months ago

Please check the hidden content area

Edgar van Eersel Asked this
7 months ago

Hi Attick,
I am sorry you encountered a 503. I don't know why that is happening. The site is hosted on a shared server, and I don't have all the controls.
I don't know if there are any restrictions imposed by the host on global location. Perhaps you could try a VPN? The website is hosted in the Netherlands.
I checked the website logs, which does not show anything. I have now switched on 'log everything'.
Could you please retry?
Many thanks!
Edgar

Atick Eashrak Shuvo Staff
7 months ago

Still same

Edgar van Eersel Asked this
7 months ago

Hi Atick, what is your public IP address?
Are you located in Bangladesh? I'll consult the host.

Edgar van Eersel Asked this
7 months ago

I consulted the host. There is no blocking in place from their end.
So there might be a block on your side. Did you try a VPN?

Edgar van Eersel Asked this
7 months ago

I now found that it is showing
COM_SPPAGEBUILDER_ADDON_AJAX_CONTACT_WRONG_CAPTCHA
even though the captcha is off.

Edgar van Eersel Asked this
7 months ago

Okay, problem solved.
For the record: this was caused by the fact that the password of the SMTP account was changed. Logging did not appear.
Case closed.

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