Contact Form Not Working - Question | JoomShaper

Contact Form Not Working

Edgar van Eersel

Edgar van Eersel

SP Page Builder 1 day ago

Hi! I have page builder pro, and a page on our site has a contact form that used to work just fine. Now, for some reason, pressing the Send button (Dutch: Versturen) is not working, and nothing is sent. I have checked all the page settings and contact form settings, and i could not find anything that could cause this problem.

Would you know what could be the issue?

https://fotoclubuitgeest.nl/contact.html

Thanks and kind regards, Edgar

Versions:

  • Joomla 5.4.3
  • Page Builder Pro 6.3.0
  • Template: Keynote 2.0.0
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7 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 day ago #219474

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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Edgar van Eersel
Edgar van Eersel
Accepted Answer
1 day ago #219483

Okay, thank you. Please find credentials below.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 17 hours ago #219541

Please check the hidden content area

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Edgar van Eersel
Edgar van Eersel
Accepted Answer
15 hours ago #219546

Hi Attick, I am sorry you encountered a 503. I don't know why that is happening. The site is hosted on a shared server, and I don't have all the controls. I don't know if there are any restrictions imposed by the host on global location. Perhaps you could try a VPN? The website is hosted in the Netherlands. I checked the website logs, which does not show anything. I have now switched on 'log everything'. Could you please retry? Many thanks! Edgar

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 15 hours ago #219547

Still same

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Edgar van Eersel
Edgar van Eersel
Accepted Answer
10 hours ago #219583

Hi Atick, what is your public IP address? Are you located in Bangladesh? I'll consult the host.

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Edgar van Eersel
Edgar van Eersel
Accepted Answer
9 hours ago #219593

I consulted the host. There is no blocking in place from their end. So there might be a block on your side. Did you try a VPN?

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