Logged out while accessing the SP Page Builder - Forum | JoomShaper
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Logged out while accessing the SP Page Builder

Asked by Vikram Singh 5 months ago Last activity 5 months ago

When I logged in my admin end my all notification options looks red. When I access the SP Page Builder I logged out automatically and when I login again it looks ok. You can see everything in all the attachements.

Error-01.png = Notification Options
Error-02.png = Logged Out with few error message
Error-03.png = Logged in again and all looks fine

[(https://drive.google.com/file/d/1rqBBHcikqO59YPakaemZx9ckvBke8a6S/view?usp=drive_link)]
[(https://drive.google.com/file/d/1S-7g4ICEI4M-ddkH9XYspM81p7rHIYwp/view?usp=drive_link)]
[(https://drive.google.com/file/d/1W4icpjCKrcfxsXfNxfJsyDOGxb4OQR_W/view?usp=drive_link)]

5 replies

Atick Eashrak Shuvo Staff

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Atick Eashrak Shuvo Staff

I still cannot access your site global configuration

Vikram Singh Asked this

Please check again. I have updated.

Paul Frankowski Senior Staff

If I may...

Notification Options - are from Joomla itself, so it's beyond our support (use: forum.joomla.org). Right now you have that. It means that is OK.

info__32.jpg

Paul Frankowski Senior Staff
5 months ago · edited

About Logged out - hmm, I see that you have 60min session, I was able to edit page, create a new one , and all worked. How often do you have that problem? I saw that you added many pages and content so far.


Joomla has only two options for "Session Handler": database (set by default) and filesystem.

Generally, Filesystem is the preferred choice for modern websites, while Database is the "safe" default that works everywhere. Filesystem avoids "table crashes" or "too many connections" errors that can occur when the session table in your database becomes bloated or locked during high traffic.

You can consider that simple change in Global Configuration → Session → Session Handler. It should help.

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