Logged Out While Accessing The SP Page Builder - Question | JoomShaper

Logged Out While Accessing The SP Page Builder

Vikram Singh

Vikram Singh

General 6 days ago

When I logged in my admin end my all notification options looks red. When I access the SP Page Builder I logged out automatically and when I login again it looks ok. You can see everything in all the attachements.

Error-01.png = Notification Options Error-02.png = Logged Out with few error message Error-03.png = Logged in again and all looks fine

[(https://drive.google.com/file/d/1rqBBHcikqO59YPakaemZx9ckvBke8a6S/view?usp=drive_link)] [(https://drive.google.com/file/d/1S-7g4ICEI4M-ddkH9XYspM81p7rHIYwp/view?usp=drive_link)] [(https://drive.google.com/file/d/1W4icpjCKrcfxsXfNxfJsyDOGxb4OQR_W/view?usp=drive_link)]

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8 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 days ago #223381

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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Vikram Singh
Vikram Singh
Accepted Answer
5 days ago #223391

I have created an account for you with manager permisison. https://socialmediamatters.in/administrator

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 days ago #223392

Please provide super user access

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Vikram Singh
Vikram Singh
Accepted Answer
5 days ago #223393

Access given.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 days ago #223394

I still cannot access your site global configuration

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Vikram Singh
Vikram Singh
Accepted Answer
5 days ago #223397

Please check again. I have updated.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 5 days ago #223402

If I may...

Notification Options - are from Joomla itself, so it's beyond our support (use: forum.joomla.org). Right now you have that. It means that is OK.

info__32.jpg

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 5 days ago #223404

About Logged out - hmm, I see that you have 60min session, I was able to edit page, create a new one , and all worked. How often do you have that problem? I saw that you added many pages and content so far.


Joomla has only two options for "Session Handler": database (set by default) and filesystem.

Generally, Filesystem is the preferred choice for modern websites, while Database is the "safe" default that works everywhere. Filesystem avoids "table crashes" or "too many connections" errors that can occur when the session table in your database becomes bloated or locked during high traffic.

You can consider that simple change in Global Configuration → Session → Session Handler. It should help.

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