after the last update only problems.
It no longer lets me create back side orders. generates it but does not save any data and leaves it in draft form.
Once customers have filled their cart, if they click on pay, it stops and cannot proceed with any payment method.
I just noticed that if I go to easystore settings and save settings it lets me make a transaction correctly but the second one stops.
and I noticed that the increment of the invoice number does not increase
Hello,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,
here are the credentials
We’ve identified the backend order creation issue and have forwarded it to our development team for further investigation.
From my check, I see custom invoice id is sequential and correct.
Please also share the product URL from your site so we can check the payment issue.
Thanks
here are the credentials
I mean product url, like where i can try to purchase and test the payment issues. Currently, I am unable to find the product page of your site.
Thanks
Please, provide correct account login credentials, your recent provided credentials seems to be incorrect.
Thanks
I created a new account specifically for you, I tested it and it works correctly to access the purchase page
Please, check now. Yoiur payment issues is resolved.
Thanks
no it just waits and doesn't go anywhere
Please, check now and let me know.
Thanks
ok now it works.
and it also works on the back side
It’s great to hear that your issue has been resolved.
If everything is working fine now, please mark the question as complete by accepting any of our answers.
Thank you!
