I just noticed that if I go to easystore settings and save settings it lets me make a transaction correctly but the second one stops.

and I noticed that the increment of the invoice number does not increase

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

here are the credentials

We’ve identified the backend order creation issue and have forwarded it to our development team for further investigation.

From my check, I see custom invoice id is sequential and correct.

Please also share the product URL from your site so we can check the payment issue.

Thanks

here are the credentials

I mean product url, like where i can try to purchase and test the payment issues. Currently, I am unable to find the product page of your site.

Thanks

https://www.registroitalianomini.it/myaccount/acquista/crs

Please, provide correct account login credentials, your recent provided credentials seems to be incorrect.

Thanks

I created a new account specifically for you, I tested it and it works correctly to access the purchase page

Please, check now. Yoiur payment issues is resolved.

Thanks

no it just waits and doesn't go anywhere

Please, check now and let me know.

Thanks

ok now it works. and it also works on the back side