Staff replied EasyStore

Easystore errors

Asked by Bert Lammerts van Bueren 4 months ago Last activity 4 months ago

Hi,
SInce last upgrade to 8.1.1 is it not possible anymnore to add different options to a product.
It result in the front view in a 403 error page

Please help.
Regards Bert.

10 replies

Ziaul Kabir Staff

4 months ago

Hi Bert,

Thank you for your message.

A 403 error after upgrading to EasyStore 8.1.1 is usually related to permission or security restrictions on the server. It seems your system may be blocking this request.

Could you please whitelist access for our country (Bangladesh) so we can properly check the issue on your site?

Also, please share:

A screenshot of the 403 error
The affected product URL

Thank you.

Bert Lammerts van Bueren Asked this

4 months ago

Hi,
Your country is added to the 'whitelist'
I'm sorry, it was a 404 error

Sincerely,
Bert

Ziaul Kabir Staff

4 months ago

Hi,

Could you please clarify what you mean by “add different options to a product”?

Also, please share a screenshot of the issue so we can understand it better and assist you more accurately.

Thanks.

Bert Lammerts van Bueren Asked this

4 months ago

Hi,
I mean the productvariations, if i add these to my product it comes back in the front-end with a 404 error. (See photo's)

Ziaul Kabir Staff

4 months ago

Please check this product: https://prnt.sc/MYpHs_a3y_b8

I am able to add variants and save the product without any issues. Additionally, on the store front page, everything appears to be working correctly.

Could you please share a screen recording or video demonstrating the issue you are facing? This will help us investigate and resolve it more quickly.

Thank you.

Bert Lammerts van Bueren Asked this

4 months ago

Strange, i have tried the -Rompertje PV "De Trolleys"- and still error 404

Bert Lammerts van Bueren Asked this

4 months ago

How do i add a .mp4 to the answer?

Bert Lammerts van Bueren Asked this

4 months ago

https://www.detrolleys.nl/ExampleProductDetails.mp4

Ziaul Kabir Staff

4 months ago

Please allow us some time to investigate the issue further.

Thank you for your patience and understanding.

Best regards,

Ziaul Kabir Staff

4 months ago

Hello,

I found the issue. You are currently assigning a normal SP Page Builder page as the shop page, which is causing the URL mismatch problem.

Please create a new menu for your store page and select the EasyStore Store Front page from SP Page Builder. Then go to EasyStore Settings → Products and assign this page as the Store Page. This should resolve the issue.

Thank you.