SP Page Builder Update Error - HTTP 403 Forbidden / Failed to download package - Forum | JoomShaper
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SP Page Builder Update Error - HTTP 403 Forbidden / Failed to download package

Asked by komir 3 months ago Last activity 3 months ago

Hi,

I am experiencing an issue with the automatic update feature for SP Page Builder on my Joomla sites.

Whenever I try to update the extension directly via the Joomla backend, the process fails and triggers the following error:

Error connecting to the server: 403
Before updating ensure that the update is compatible with your Joomla! installation.
You are strongly advised to make a backup of your site's files and database before you start updating.
Failed to download package. Download it and install manually from https://www.joomshaper.com/...

Because of this, I am forced to log into the JoomShaper website, download the latest SP Page Builder package manually, and upload it via the Joomla Installer.
Could you please help me how to resolve this connection issue so that automatic updates work smoothly again?
Best regards

1 reply

Ziaul Kabir Staff
3 months ago

Hi,

Thank you for reaching out.

The HTTP 403 Forbidden error indicates that access to the update package is being denied. This can occur for several reasons, such as an expired or inactive subscription, server/firewall restrictions, ModSecurity rules, hosting provider security settings, or issues with the site’s connection to the update server.

Please download the latest SP Page Builder manually from your JoomShaper account and install it via Joomla’s Extension Installer.

Best regards,

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