Hello,
i can not login either the frontpage or administrator of my website after the update to latest SP Pagebuilder.
My website was hacked before updating.
Im sending you the website. Please let me know if you need credentials to login.
Staff replied
SP Page Builder
Error with website after updating SP Pagebuilder 6.6.2
5 replies
Atick Eashrak Shuvo Staff
Hello,
Thank you for contacting us.
To investigate the issue, could you please provide your FTP or server (cPanel/hosting) access credentials in the Hidden Content section of your support ticket?
Once we have access, we'll check the issue and get back to you.
Best regards
demis Asked this
Thank you for your quick response. Im sending you FTP credentials.
Atick Eashrak Shuvo Staff
Hi,
We sincerely apologize for the inconvenience.
Please check your website now. It is back online and should be accessible.
However, since your site was previously infected, we strongly recommend following the cleanup process outlined in this forum post: https://www.joomshaper.com/forum/question/45152. This will help ensure your website is fully cleaned and secure.
We appreciate your patience and understanding. If you encounter any further issues, please let us know.
demis Asked this
3 months ago
· edited
I see that the Pagebuilder version now is 6.1.0 and not 6.6.2 that i bought and have updated it.
Should i proceed to updat to 6.6.2?
Also i see that you deleted Akeeba Backup but the folder is still there and the table and i can not install it again.
Atick Eashrak Shuvo Staff
Thank you for your message.
I haven't made any changes to your Akeeba Backup installation. If you're experiencing issues with it, they are unrelated to the work I performed.
Regarding SP Page Builder, yes, you should proceed with updating it to the latest version (v6.6.2), as it includes important security fixes and improvements.
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