Unhandled Runtime Error

Hi,

Thanks for contacting us and sorry for your issue. An Unhandled Runtime Error is normally occurring in SP Page Builder is typically caused by a caching conflict or corrupted files after an update. You can check this link below:

Unhandled Runtime Error TypeError: Undefined is Not An Object (evaluating 'i[e].call')

-Regards.

Could you please keep a full site backup and try the latest version of page builder?

Hello Carol,

I apologize for the delay in resolving your issue.

You're using the Floox template, which includes an override for the Accordion addon. There is a mismatch between the override and your database table columns data, which is causing the problem.

The simplest solution is to delete the following override folder:

/templates/shaper_floox/sppagebuilder/addons/accordion/

Once it's removed, Our Builder will automatically use our default Accordion addon instead of the template override, and the issue should be resolved.

If you prefer not to delete the override addon, I'll need access to your phpMyAdmin so I can fix the database-related issues for you.

Please let me know which option you would prefer.

Thank you!

Give me your cPanel access.

Thanks.

Please, check now. Issues is resolved.

Thanks