Hi
When I add an image as section background, this image is duplicated even if I set no-repeat in settings.
See video in Hidden Content area.
Why ?
Thanks
Hi
When I add an image as section background, this image is duplicated even if I set no-repeat in settings.
See video in Hidden Content area.
Why ?
Thanks
Hi,
You're welcome! I'm glad it's working properly now.
The issue was related to your caching solution. For some reason, it was still serving an older cached CSS file even after the cache had been cleared or disabled. As a result, two different CSS versions were being loaded simultaneously, causing the background image to be rendered twice.
To resolve this, I removed the collection-saison section class first, which forced the old cached CSS to be discarded. After that, I added the same class back, allowing the system to regenerate a fresh CSS file with the correct styles. This ensured that only the updated CSS was being loaded.
This can sometimes happen when a caching or optimization system retains previously generated CSS assets instead of fully regenerating them after changes. Although clearing the cache usually resolves the issue, some caching layers (such as server-side cache, CDN cache, or CSS optimization plugins) may continue serving stale assets until they are explicitly refreshed or regenerated.
Please let me know if you notice anything else, and I'll be happy to help.
ok thanks for your feedback.
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
ok done, see credentials in Hidden Content area + page where is the issue
Can I take a full backup of your site?
I did a backup for you.
see Hidden Content area to download website + database export
any news?
Is you site online? I have tried to access but unable to access.
I had to move website in production so URL domain has changed.
but in previous message I sent to you a full backup (following your request).
so you are able to install the website locally and reproduce the issue.
I have tested this on my local environment, and it appears to be related to a caching issue on my end. I will recheck the issue on the live server to verify whether it can be reproduced there.
strange because on the first URL I gave to you, cache was disabled.
So I don't think the issue is coming from cache.
https://prnt.sc/UMl9moI3Ez7L From the backup you have provided
I do some other chek and I come back to you.
tested on production website with all cached disabled and does not work.
problem still exist.
see screen capture in Hidden Content area.
??
sorry, see now hidden content area.
Could you please share the administrator access of the site?
ok done.
see Hidden Content area.
Please check now.
thx, seems to be fine.
what have you done exactly?