Staff replied SP Page Builder

Error 403 : Unable to apply update

Asked by Laurent 2 months ago Last activity 2 weeks ago

Hi,

On som website I have this error when I update SPPB from joomla's backend : https://ibb.co/VWZyg43S

Email and licence are correctly added on SPPB settings and mu subscription is active.

So why does not work?

Thanks

7 replies

Ofi Khan Staff

2 months ago

Hello Laurent,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

Laurent Asked this

2 months ago

you will find credentials in Hidden Content area.
note that this issue is not located on this website only, we have this behavior on many websites.

Laurent Asked this

2 months ago

any news please?

Ofi Khan Staff

2 months ago

I see that you have already updated to the latest SP Page Builder version. In the meanwhile, I have checked the issue with other support agents. Someone faced it and the others don't. So, let's see if you can't update it on the next release.

Laurent Asked this

2 months ago

Yes I had to update, due to all security breaches discovered.

I did the test with latest release (6.7.1) and issue is the same.

I have around 20 websites impacted, other works.

So issue is not solved from my side.

Laurent Asked this

1 month ago

any news?
do you still need website access or can I remove it?

Ofi Khan Staff

1 month ago

You can remove it. I think it is not specific to you only. We will check this internally.

Laurent Asked this

1 month ago

ok thanks

Laurent Asked this

4 weeks ago

hi,

Is this issue fixed in 6.9.0 release?

thanks

Ofi Khan Staff

3 weeks ago

We have not encountered this issue on this version.

Laurent Asked this

3 weeks ago

Ok I check and I come back to you.

Laurent Asked this

3 weeks ago

problem is the same in latest version.

Ofi Khan Staff

2 weeks ago

Please share your site access. I will ask the developer team to check. On my end, I get the auto updates fine.

Laurent Asked this

2 weeks ago

in Hidden Content area I have added :

a link to download website backup (site + database)
your credentials

you can install the website locally on your computer, you will see the issue.

reminder here is error message => https://ibb.co/B27JdVQc

Please download the files quickly before they are deleted.

Ofi Khan Staff

2 weeks ago

Thanks for sharing the backup. I have installed it on my localhost and updated SP Page Builder with Auto Update. It works normally.

Laurent Asked this

2 weeks ago

ok thanks for your feedback.

Ofi Khan Staff

2 weeks ago

You are welcome 😊